Zenoti Integration Explained

Introduction

✨ What is Zenoti?

• Appointment Scheduling: Streamlines booking for clients and staff.

• Point of Sale (POS): Manages sales transactions and inventory.

• Employee Management: Facilitates staff scheduling, payroll, and performance tracking.

• Marketing Tools: Helps businesses engage with customers through promotions and loyalty programs.

• Reporting and Analytics: Provides insights into business performance and customer behavior.

⚙️ Setting Up a New Webhook

Available Trigger Events

• Invoice

• Guest

• Class

• Membership & Member

• Package

• Appointment & Appointment Group

• Employee

Step-by-Step Configuration

1. At the organization level, click the Admin icon.

2. Navigate to Setup > Automation.

3. Select "+ Add New Automation".

4. Enter the following information in the configuration window:
• a. Name: Input your preferred name for the webhook.
• b. Description: Add a short description for easy reference.
• c. Event Type: Choose an event category from the dropdown (e.g., "Guest Membership").
• d. Event Name: Select the specific event from the dropdown (e.g., "Created").
• e. Action: This will be set to Webhook by default.
• f. HTTP Verb: Choose between POST, PUT, or PATCH.

5. Click Submit.

📄 Sample Event Response

{  
  "id": "622b5b33a961750e01db6512",  
  "event_id": "622b5b33a961750e01db6510",  
  "event_schema": "v1",  
  "event_resource": "Invoice",  
  "event_type": "Invoice.Closed",  
  "event_timestamp": "2022-03-11T14:22:43.3847049Z",  
  "data": {}  
}

❗ Important Policies and Notes

Webhook Timeout

Webhook Retry Policy

Automatic Webhook Deactivation

Sample Deactivation Email:
Due to a series of delivery failures, the webhook {WebhookName} has been temporarily deactivated. Please verify that the destination URL is working and resolve the webhook errors which are listed in the below link.

{WebhookFailureLogURL}

After resolving the webhook errors, you can activate this webhook from inactive tab of webhooks page.

1. Verify that the destination URL is operational.

2. Review the Webhook Failure Logs provided in the email.

3. Correct any errors at the destination URL.

4. Navigate to the "inactive" tab on the webhooks page in Zenoti and reactivate the webhook.

📚 Reference

• Zenoti Docs: Webhooks Overview